Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"317fdcef63f58a4ba73a15f40e020a30593960ba_lout","branding":{"id":"2","key":"oplsd","name":"OmniPro Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#43993c","headerLinkHoverBGColor":"#43993c","headerBadgeColor":"#43993c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1c96fbc-e862-4b16-8944-58026ac758cd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmQzMTA1NS1lMjMyLTQ3YjEtOWUzNy03Mjk0ZTk1NDRlNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYzk2ZmJjLWU4NjItNGIxNi04OTQ0LTU4MDI2YWM3NThjZCI6WyJyZWFkIl19LCJleHAiOjE3NjU5NTQzNDEsIm5iZiI6MTc2NTk1Mzc0MX0.6wJGLg1bic-4nbIQ5zOI5-kh00EXe-H5OPICnNGmPhs&client=dbd31055-e232-47b1-9e37-7294e9544e64&mode=fit","logoId":"b1c96fbc-e862-4b16-8944-58026ac758cd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Matrix Products Help Center","sharedPortalName":"Matrix Products Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Matrix Products Help Center","sharedPortalName":"Matrix Products Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"oplsd","projectId":10006,"serviceDeskId":2,"name":"OmniPro Service Desk","description":"<p>Welcome!</p>\n<p>This site supports the entire OmniPro product line suite. You can raise OmniPro bug reports and new-feature requests from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10017","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://jira.support.matrixteam.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[2],"key":""},{"id":"10018","name":"New Feature/Enhancement","descriptionHtml":"","callToAction":"New Feature/Enhancement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://jira.support.matrixteam.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10015","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://jira.support.matrixteam.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10015,10017,10018]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"597bc09d-4074-30a4-95ff-ce18e7f08cd8","appLinkName":"System Confluence","appLinkUrl":"https://matrix-srd.atlassian.net/wiki","spaceKey":"SUP","spaceName":"MatrixSupport","spaceUrl":"https://matrix-srd.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"OPS","serviceDeskId":2,"kbLinkDomainURLs":["https://matrixteam.atlassian.net","https://jira.support.matrixteam.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmQzMTA1NS1lMjMyLTQ3YjEtOWUzNy03Mjk0ZTk1NDRlNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NTQ5NDEsIm5iZiI6MTc2NTk1Mzc0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.frQSu6EiPSvKbxogOlqFkN8WE-mx0kx-JkuilZ4uVrI","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"dbd31055-e232-47b1-9e37-7294e9544e64","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10015,"projectId":10006,"issueType":{"id":"10015","name":"Technical Support"},"form":{"name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10321,"iconUrl":"https://jira.support.matrixteam.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10154","label":"Product Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10024","label":"OmniPro","selected":false,"children":[]},{"value":"10025","label":"OmniPro 2.0","selected":false,"children":[]},{"value":"10078","label":"OmniPro Cloud","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Show-stopper","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10015","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10015","calendarParams":{"firstDay":0,"date":"2025-12-17T00:42:21-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"597bc09d-4074-30a4-95ff-ce18e7f08cd8","appLinkName":"System Confluence","appLinkUrl":"https://matrix-srd.atlassian.net/wiki","spaceKey":"SUP","spaceName":"MatrixSupport","spaceUrl":"https://matrix-srd.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"OPS","serviceDeskId":2,"kbLinkDomainURLs":["https://matrixteam.atlassian.net","https://jira.support.matrixteam.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmQzMTA1NS1lMjMyLTQ3YjEtOWUzNy03Mjk0ZTk1NDRlNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NTQ5NDEsIm5iZiI6MTc2NTk1Mzc0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.frQSu6EiPSvKbxogOlqFkN8WE-mx0kx-JkuilZ4uVrI","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"dbd31055-e232-47b1-9e37-7294e9544e64","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}